Age Restrictions and Player Eligibility
Poolbit Casino is licensed in Curaçao and operates under the regulation of Antillephone N.V. All players must be 18 years of age or older to create an account and participate in gaming. Age verification is part of the account registration and identity confirmation process.
During registration, players provide their date of birth, which is checked against their government-issued identification during account verification. The casino does not knowingly permit access to underage players.
Built-in Deposit and Spending Limits
Poolbit allows players to set customisable spending limits directly within their account settings. These limits help manage financial exposure and can be adjusted or lowered at any time.
Available limit types include daily deposit caps, weekly spending thresholds, and monthly maximum amounts. Players should review their limit settings regularly and lower them if their circumstances change.
- Daily deposit limit — control how much can be deposited in a single day
- Weekly deposit limit — set a cap on total deposits within a calendar week
- Monthly deposit limit — establish a maximum for a full calendar month
- Session time limits — receive reminders during active play to encourage breaks
- Loss limits — set a threshold that triggers an automatic session pause if reached
Self-Exclusion and Cooling-Off Periods
Players may voluntarily self-exclude from Poolbit at any time. Self-exclusion prevents access to the account and all gaming activity for a chosen duration.
The minimum self-exclusion period is 1 day. Self-exclusion can be extended up to permanent, in which case the account cannot be reactivated. If a player wishes to return after a temporary self-exclusion, they must wait at least 48 hours before requesting account reactivation.
For shorter breaks, a 24-hour cooling-off period can be activated immediately through the account settings. This suspends the account for one full day without requiring staff intervention.
- Temporary self-exclusion from 1 day upwards (to permanent)
- Mandatory 48-hour waiting period before reactivation after any self-exclusion
- Quick cooling-off option (24 hours) available instantly within account settings
- Self-excluded accounts cannot deposit, play, or access any gaming features
Reality Checks and Session Reminders
Poolbit includes reality check features that remind players how long they have been playing during an active session. These reminders appear at regular intervals and display time elapsed, money wagered, and any wins or losses.
Players can configure the frequency of reality check notifications and disable or re-enable them as needed. The intention is to encourage informed decision-making during gameplay.
Recognising Problem Gambling and Getting Help
Problem gambling affects players differently, but common signs include spending more time or money than intended, chasing losses, borrowing money to gamble, or experiencing relationship or financial stress related to gaming.
If you recognise these signs in yourself or someone you know, support is available from specialised organisations that provide confidential assistance, self-assessment tools, and counselling services. The following resources offer support to Australian players.
| Organisation | Service | Access |
|---|---|---|
| Gambling Help Online | Counselling, support groups, and self-help resources | Online chat and phone support available |
| Gamblers Anonymous Australia | Peer-led support meetings and recovery programmes | Local meetings and online groups in Australia |
Poolbit Support and Account Management
Poolbit's customer support team is available 24/7 to discuss account limits, self-exclusion, or responsible gambling concerns. Support is accessible via live chat (typically responding within 2 minutes) or email.
Players can also manage all limit and self-exclusion settings independently through their account dashboard without needing to contact support. Changes take effect immediately.
- Live chat available around the clock in English, German, Swedish, and Norwegian
- Email support with typical response within 24 hours
- Account limits and self-exclusion managed directly in account settings
- Support team trained to discuss responsible gambling options
faq
Can I set different limits for different types of gaming?
Poolbit allows you to set overall deposit limits (daily, weekly, monthly) and session time limits through your account settings. These apply across all games and tables. For more granular control, contact support to discuss your specific needs.
What happens if I reach my deposit limit?
Once a limit is reached, further deposits are blocked until the limit period resets (e.g., the next day for a daily limit). You will receive a notification that your limit has been reached.
Can I reverse a self-exclusion before the end date?
No. Any self-exclusion, whether temporary or permanent, cannot be reversed before it expires. If you have set a permanent self-exclusion, the account remains closed indefinitely. This design protects against impulsive decisions.
Are there country restrictions on responsible gambling tools?
Responsible gambling features are available to all eligible players within jurisdictions where Poolbit operates. Poolbit does not operate in certain countries including the US and UK. If you are unsure of your eligibility, contact support with your location.
Do my limits carry over if I take a break?
Limits reset according to their frequency (daily, weekly, monthly). If you take a cooling-off break (24 hours), your account is suspended but limits remain in effect when you return. For longer breaks, use self-exclusion.
